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Autor Tópico: Cannot reset password  (Lida 1540 vezes)

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Offline kyriezolo

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Cannot reset password
« Online: Março 30, 2016, 06:39:23 (GMT) »
Hi,
I have forgotten my account password, and trying to reset it. However, when I go to the password reset screen, enter my email, and get a confirmation("Thank you! Your account information will be sent to your registered email address momentarily.") the email is never sent, so I cannot reset my password.

What should I do?

Offline Alvaro

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Re:Cannot reset password
« Resposta #1 Online: Março 30, 2016, 11:03:52 (GMT) »
Hi,

How are you?

We have understanding of this problem and we are already working on a solution in order to sanction and fix this flaw.

So you can recover your password as soon as possible.

We know when everything was stabilized.

Offline kyriezolo

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Re:Cannot reset password
« Resposta #2 Online: Abril 06, 2016, 03:36:01 (GMT) »
Is there any progress on the issue? It has been a week and I really want to play!  :D

Offline doofenshmirtz

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Re:Cannot reset password
« Resposta #3 Online: Abril 07, 2016, 01:52:23 (GMT) »
tampoco puedo reestablecer mi contraseña ayuda por favor por que no puedo entrar desde ya gracias

Offline Alvaro

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Re:Cannot reset password
« Resposta #4 Online: Abril 08, 2016, 10:19:52 (GMT) »
All who possess problems to change password or recovery, may request in support ticket.

http://priston2.com/support

Offline kyriezolo

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Re:Cannot reset password
« Resposta #5 Online: Abril 15, 2016, 10:39:50 (GMT) »
I have submitted a support ticket, but I have received no answer. What should I do?

Offline Alvaro

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Re:Cannot reset password
« Resposta #6 Online: Abril 15, 2016, 04:26:33 (GMT) »
I have submitted a support ticket, but I have received no answer. What should I do?

You can send the ticket of support with this solicitation because this system of recovery password is offline for now.

Open the ticket for this link -> http://priston2.com/support

Offline kyriezolo

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Re:Cannot reset password
« Resposta #7 Online: Maio 18, 2016, 12:01:28 (GMT) »
Hello,

I have not received a password reset yet, neither by forum or email, even though my ticket was flagged as resolved.

Offline Alvaro

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Re:Cannot reset password
« Resposta #8 Online: Maio 18, 2016, 01:15:23 (GMT) »
Hello,

I have not received a password reset yet, neither by forum or email, even though my ticket was flagged as resolved.

There are certain prevented if your mail is hotmail.

If so, ask for a support by ticket of support

Ticket > http://priston2.com/support